Refund policy

Last updated 24 August 2026. Material purchased through Affterwords carries a thirty-day refund window.

The window

A refund may be requested within 30 calendar days of the date of purchase, counted from the date on the receipt. Requests arriving after the thirtieth day fall outside this policy, though rights available under applicable consumer law are unaffected.

How a request is made

Send an email to support@affterwords.site with refund in the subject line.
Include the email address used at the time of purchase.
Include the order or receipt reference if one was issued.

No reason has to be given, and none will be asked for. There is no interview, no retention offer and no requirement to show that any material was read.

Timing

Requests are acknowledged within two business days. Approved refunds are submitted to the payment processor within five business days of approval.

Once submitted, the funds are in the hands of the processor and the card issuer. Card refunds typically appear within 5 to 10 business days, and some issuers take up to two billing cycles. Affterwords has no control over that period and cannot accelerate it. The refund is issued to the original payment method; it cannot be redirected to a different card, account or person.

What is refunded

The amount paid is refunded in full, in the currency of the original transaction. Where a card issuer applies a currency conversion, the amount that arrives may differ from the amount paid because the exchange rate has moved. That difference is set by the issuer, not by Affterwords.

Access to any purchased material ends when a refund is issued, and the licence granted under the terms of use ends with it. Downloaded files must be deleted.

Limits

One refunded purchase per person. Where a refund has already been issued, a further purchase of the same material is treated as final.
Refunds are not issued where material has been redistributed, resold or posted publicly.
Purchases made through a third-party retailer are refunded by that retailer under its own policy, not here.

Payment disputes

A refund request made by email is faster than a card dispute, which typically takes weeks to resolve through the issuer. Where a dispute is opened before a refund request has been made, Affterwords will supply the processor with the transaction, delivery and correspondence records, and access may be suspended while the dispute is open.

Statutory rights

This policy is offered in addition to rights available under law and does not replace them. Consumers in Brazil retain the rights set out in the Código de Defesa do Consumidor, including the right of withdrawal in Art. 49 for purchases made outside a commercial establishment. Consumers in the European Union and the United Kingdom retain their statutory rights in respect of digital content. Where a statutory right is more favourable than this policy, the statutory right applies.

Questions

Questions about this policy go to support@affterwords.site and are answered within two business days.